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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emma Harless

January 28, 2026

5  out of  5
rating by Emma Harless
"A great office to work with! They were able to save me money as a youthful driver. And was so helpful showing and explaining me the coverages I needed! I would recommend Payton, Dean & Baylie to everyone looking for insurance!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Katie Worley

January 21, 2026

5  out of  5
rating by Katie Worley
"We’ve gotten the best rates and service with Payton!"
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Daphne Booher

December 11, 2025

5  out of  5
rating by Daphne Booher
"The staff is very knowledgeable. I have been with this insurance company for 38 years and would recommend it to everyone."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sydney Mckinney

December 8, 2025

5  out of  5
rating by Sydney Mckinney
"Payton is great!"
We responded:
"Thank you so much for your feedback. We appreciate the review!"
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Haley Ratliff

December 1, 2025

5  out of  5
rating by Haley Ratliff
"Tia is friendly and always willing to help! Highly recommend for all your insurance needs!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rebekah Dutton

November 15, 2025

5  out of  5
rating by Rebekah Dutton
"Was looking for an SR 22 policy and Tim Burnette's office helped me quickly and we're so nice! Insurance is often not enjoyable to deal with but they made it quick and painless! Definitely recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jessica Barrett

October 23, 2025

5  out of  5
rating by Jessica Barrett
"We’ve been with Tim Burnette State Farm for YEARS! Love the customer service. Tia and Payton are the best! They answer my every question and are so patient with me - even when I give them the run around when swapping vehicles on our auto plan! We have even saved money by bundling our auto plans with life insurance and the Drive Safe ‘n Save discount! If you’re looking for great customer service and great insurance, this is the place for you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Danny Foutz

October 1, 2025

5  out of  5
rating by Danny Foutz
"Tim Burnett and his staff give the utmost customer service. A quality ran agency."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Abby kiser

September 30, 2025

5  out of  5
rating by Abby kiser
"I’ve been with Tim Burnette’s office for years and I couldn’t imagine having insurance with anyone else! Everyone in the office is so nice and understanding. Tim’s team members Payton, Dean, Tia, and Baylie are always there with a warm welcome and a smile on their face. I 100% recommend this State farm Office!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Wilguens Estavien

September 17, 2025

5  out of  5
rating by Wilguens Estavien
"Great service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Baylie Mondrage

September 15, 2025

5  out of  5
rating by Baylie Mondrage
"Exceptional office! Everyone was so kind and helpful. Definitely recommend this office. Best service around!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tia Oliver

September 15, 2025

5  out of  5
rating by Tia Oliver
"They are sweet people here and the one that took the money"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lisa Campbell

September 15, 2025

5  out of  5
rating by Lisa Campbell
"I love coming into this office and being recognized as a loyal customer. I love talking to everyone in the office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tasia Bush

July 10, 2025

5  out of  5
rating by Tasia Bush
"Have been using Tim office if and on for years. Peyton is the next best always their to help no matter what is she can. Love this state farm family"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kristie Hampton

February 20, 2025

5  out of  5
rating by Kristie Hampton
"I had been with the same insurance company all of my adult life - Dean reached out and asked if he could do a quote for me with State Farm. He was able to save me $1,000 per year on home and auto! The process to switch providers was extremely easy! I would absolutely recommend Dean at Tim Burnette's State Farm office. Extremely satisfied and thankful for the help and savings"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lauren Boyda

January 22, 2025

5  out of  5
rating by Lauren Boyda
"State Farm is good but the people here are really great. So happy with the help i received on my polices! Carlie has been great about reviewing all of the information with me and making sure I have the coverage I need!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jerome Mcneil

October 31, 2024

5  out of  5
rating by Jerome Mcneil
"Great customer service good policy I'm a new customer and I received everything I needed would recommend these guys"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Shirley Powell

July 29, 2024

5  out of  5
rating by Shirley Powell
"Resolved my issue & email was sent in explaining reason for my concern in payment of my car premiums! Great job & thanks again for great service! S. Powell~"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Natasha McCroskey

July 29, 2024

5  out of  5
rating by Natasha McCroskey
"We just signed up with State Farm today for home, auto and life insurance and couldn't be more happy with the excellent customer service and great prices. Debra McCroskey was outstanding! Thank you Debra!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Taylor

July 18, 2024

5  out of  5
rating by Taylor
"Very friendly, and saved me money. I totally recommend State farm."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kathy Givens

July 3, 2024

5  out of  5
rating by Kathy Givens
"Was cancelled by my insurance company however this company came to my rescue. Helpful, considerate, kind and answered all questions I had. Great people to deal with."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Charleen Bradley

May 20, 2024

5  out of  5
rating by Charleen Bradley
"They were so easy for me to get renters insurance and automobile insurance!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Becky Slinkard

April 19, 2024

5  out of  5
rating by Becky Slinkard
"Nice doing business with Tim and his group. They are very knowledgeable about the insurance world.. Very friendly and helpful. I recommend them highly.."
We responded:
"Thank you for the kind words, Becky! We appreciate you choosing us for your insurance needs. "
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Bobbie Waskiewicz

March 26, 2024

5  out of  5
rating by Bobbie Waskiewicz
"Carlie was so informative and answered all my questions. Extremely friendly. I am now with State Farm and no longer with the company I was with thanks to her . And I will recommend State Farm to all my friends"
We responded:
"Thank you for the kind words, Bobbie! We appreciate you choosing us for your insurance needs. "
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Bryan V

March 22, 2024

5  out of  5
rating by Bryan V
"I had a great experience relocating to Bristol tenn with my state farm insurance. I've had state farm since I started to drive in 1982 and Tim made me feel welcome as my first agent years ago in Orange VA Wayne Modena. Thanks for the great service and friendly staff!! Bryan V"
We responded:
"Thank you for the kind words, Bryan! We appreciate you choosing us for your insurance needs. "